About Us

Haven organics a brand of Shea Butter Haven pty ltd is a growing commodity trading company established in Accra, Ghana and expanding in South Africa, Johannesburg and across the world .we is specialized in the distribution of high quality grade handmade raw and pure unrefined organic products.

• Raw Shea Butter(ivory and yellow)
• Raw cocoa butter
• African black soap
• Virgin coconut oil
• Hexane free Castor oil

All our products are locally manufactured from Ghana. Our operational offices are based in Accra, Ghana and in Johannesburg, South Africa.

We aspire to enrich lives by promoting holistic wellness and natural beauty. We envision a world where the benefits of natural organic products are universally recognized and embraced, where every individual has access to natural, nourishing skincare and hair care solutions that support a healthier, more radiant life.

Our vision: is to be a global leading suppliers and distributors of these organic products
Our mission: is to continually provide our buyers with high quality products through fair trade.

Our policy

Return and refund policy

If a customer is unsatisfied with a product delivered, then he or she needs to send us an mail info@havenorganicsgh.com within seven(7) working days from date of received parcel.The returning shipping charges will be at sole cost of the customer.We will refund only the amount of the product purchased to your credit or debit card used during payment. processing charges ,shipping and restocking charges will be excluded.
If the return is due to an error on our part( incorrect item sent, damaged/defective product) we will reimburse in full amount or replace as per customers demand and desire.

The process
If a customer request for a refund ,we will start only after we have received back the product in its original state and validates the return. Failure to contact sheerbutterghana on time to arrange return may lead to rejection or exchange/return request. Items to be returned must be unused, unwashed and undamaged. Items will only be accepted if retuned in their original packaging.items that have been damaged, soiled, or Altered will not be accepted and will be sent back to customer. no returns, refunds or exchanges will be accepted for such products.

THE E .U SURCHARGES

All packages to the E.U might incur custom charges which are country specific.
In instance where cosmetics laws of the destination country results in return of the package, service charges will be deducted for shipping and a refund made to the customer .

Cancellations
If you unfortunately have to cancel an order please do so within 24hours, refund in full amount will be sent to the card used in placing the order. No request for cancellation will be entertained after 24 hours of placing the order.

The customer agrees not dispute the decision made by sheerbutterghana and accept our decisions regarding cancellation.
Please note that there may be certain orders that we wouldn’t accept/fulfil and must cancel.we reserve the right at our sole discretion to refuse or cancel any order for any reason.some situations that may result in limitation of quantities of products available for purchase ,inaccuracies or errors in product or pricing information or problems identified by our credit credit and fraud prevention department. we may also require additional verification or information before accepting any oder. If you oder is cancelled after credit/debit card has been charges, the said amount will be reserved back to your card account.

The customer agrees not to dispute the decisions made by havenorganicsgh.com and accept our decisions regarding cancellation.

 Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

PERSONAL INFORMATION WE COLLECT 
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies: 
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers , email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION? 
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
– Communicate with you; 
– Screen our orders for potential risk or fraud; and 
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

DATA RETENTION 
when you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

A CHANGE 
we may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US 
for more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email on info@havenorganicsgh.com